Information about your stay in our flats

Information about your stay in our flats

The South Tyrol Guest Pass for free use of public transport throughout South Tyrol is included during your stay.

Local tax

A local tax has been introduced in South Tyrol since 1 January 2014.
The local tax is charged per guest and overnight stay by the accommodation providers.

2.50 euros per person/overnight stay.
Children and young people under the age of 14 are exempt from the tax.
The revenue from the local tax is used to expand and maintain infrastructure and services, as well as to organise cultural and sporting events.

Cancellation

You can cancel up to 4 weeks before arrival (the deposit will be retained!). Within the last 28 days before arrival, the cancellation fee is 100% of the booking price. To save costs and protect yourself, we recommend taking out travel cancellation insurance.

If the guest cancels, the deposit will be retained. Please inform us in good time if you are unable to start your holiday.

Included services and offer

Final cleaning
Bed linen, towels
High chair for children, baby cot
Free W-LAN in all flats
Garden with sunbathing lawn
Children's playground with swing, sandpit, spring seesaw, slide
Table tennis
Swimming pool (open from the beginning of April to the beginning of November)
Barrel sauna (opening hours by arrangement)
Whirlpool

Arrival/Departure

The holiday flats are ready for occupancy from 3.00 pm on the day of arrival. We ask you to let us know by telephone if you are arriving after 6 pm. Please vacate your flat by 10.00 am on the day of departure.

Bathroom

You will find a hairdryer in the cupboard next to the washbasin. Towels are provided. If you need fresh towels again, just let us know.

Payment

The flat is reserved with a deposit of 300 euros. Cash payments on site can only be accepted up to 2,999.00 euros. Otherwise we ask for a bank transfer in advance. Payments with credit or EC cards are possible.

Shopping

Our flats are located directly in the pedestrian zone of Kaltern. The shops invite you to shop and you will find everything for your daily needs as well as nice cafés, wine bars and restaurants.

Bicycles

A men's and a women's mountain bike are available to our guests free of charge. E-bikes can also be hired from the tourist office and the bike hire centre on Rottenburgerplatz.

Television

There is a television with satellite connection in all rooms. The channels are already set for you.

Garage

Our guests have access to a garage (Apartment 2) or 1 parking space (Apartment 1). They are already included in the price.

Pets

Please note: We ask for your understanding that pets are not allowed.

All flats are non-smoking flats.

Children

We are happy to provide a cot, high chair and crockery for your children on request.

Swimming pool - barrel sauna - whirlpool

The opening hours can be found in our farm folder. The swimming pool is open from the beginning of April to the beginning of November. The times may vary depending on the weather. We reserve the right to decide at short notice.

Kitchen

The kitchen is fully equipped. For the dishwasher we already provide the first dishwasher tabs in the cupboard. Please only put the dishes back in the cupboards when they have been washed and dried. If you are missing anything, please contact us. You will find 10 tabs for the espresso machine (for a fee) in the flat. If you still need some, please contact us.

Sunbathing lawn

The garden and sunbathing lawn are available to our guests. Deckchairs are provided.

Cleaning service

Should you require intermediate cleaning (at an extra charge), please contact us.

Safe

There is a safe in the bedroom wardrobe. The operating instructions are located next to the safe. Unfortunately, we cannot accept any liability for loss of or damage to the tenant's property.